Competenency Development Training

Retail Skill Sets Training

Retail Skill Sets Training -This Module is aimed at creating a Dynamic and Well Trained Work force in the Entry level at all your stores.
Suprajiv Foundation wishes to partner with you to train and recruit the right mix of workforce at your stores.

Objectives

  • To Establish contact with Customers, follow routine instructions, Work flow methods, maintain personal presentation, Work in a team.
  • Act responsibly, act in a non-discriminatory manner.
  • Function effectively in a workplace and perform and maintain acceptable standard.
  • Implement routine store security procedures and minimise theft within the store.
  • Operate point of sale equipment, complete sales and wrap/package merchandise.
  • Deliver service to customers, respond to customer complaints, receive and process sales orders and identify and respond to customers’ special requirements.
  • Maintain and offer Shopping Experience to customers.
  • Honor and Maintain the Dignity and Ethics of the Store and Organisation at large.



Course Outline

  • Introduction to Retailing.
  • Communication - Workplace.
  • Work Place Effectiveness
  • Retail Environment
  • Work place safety
  • Retail Selling Concepts
  • Personality Development
  • Introduction to Organisation & Culture, Rules and regulation
  • Assessments and Review


Methodology
  • Class Room Session combined with internship

  • : Retail Store
    Target Participants : 10+2 Pass or equivalent.
    : [a] Three weeks - Full Time [b] Ten weeks - Part Time

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